Inspection outcome: Standards met
Last inspection: 27/11/2019
Pharmacy context
The pharmacy is located on a busy shopping centre in a large town centre. It receives around 75% of its prescriptions electronically. And it provides a range of services, including Medicines Use Reviews, the New Medicine Service, influenza vaccinations. It uses Patient Group Directions to provide medicines for hair retention, travel vaccinations, meningitis B, the HPV vaccination, anti-malarials, cystitis testing and treatment and a stop smoking service (Champix and nicotine replacement medicines). It also provides medicines as part of the Community Pharmacist Consultation Service. And it supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. And also supplies medicines to a large number of care homes. It provides substance misuse medications to a large number of people and also has a needle exchange service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It largely protects people’s personal information well and it regularly seeks feedback from people who use the pharmacy. Team members understand their role in protecting vulnerable people. The pharmacy mostly keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. Team members can raise any concerns or make suggestions and have meetings to discuss these. This means that they can help improve the systems in the pharmacy. They can take professional decisions to ensure people taking medicines are safe. And these are not affected by the pharmacy’s targets. Team members are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. And the team discusses adverse incidents and uses these to learn and improve.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. The pharmacy highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
Unit 2
The Royals Shopping Centre
High Street
SOUTHEND-ON-SEA
SS11DE
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |