Inspection outcome: Standards met
Last inspection: 23/09/2024
Pharmacy context
This is a small branch of the Boots pharmacy chain located in Romford, Essex in a parade of shops. It dispenses people’s prescriptions, sells over‐the‐counter medicines, and provides health advice. It offers the New Medicine Service (NMS), blood pressure checks and some medicines through the Pharmacy First service. And it also offers flu vaccinations during the autumn and winter seasons. It prepares medicines in multi‐compartment compliance packs for people who have difficulty remembering to take their medicines. And offers a delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy uses written procedures to ensure that team members understand their responsibilities and how to carry out activities. It generally manages and protects confidential information well and tells people how their private information will be used. People using the pharmacy’s services can easily provide feedback. Team members have the relevant training to safeguard the welfare of people using their services. The pharmacy largely keeps the records it needs to by law. And consistently reviews mistakes that happen during the dispensing process to ensure learning and improvement.
Principle 2. Staff
The pharmacy has enough staff for the services it provides and manages its workload safely. The team has the appropriate skill mix to ensure safe practice, and team members can raise concerns if needed, in an open and honest environment. Team members get protected time to do ongoing learning to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy keeps its premises safe and adequately maintained. It has made improvements to its premises since the last inspection to protect people’s safety and wellbeing. It has enough dispensing space for people to work safely. And people visiting the pharmacy can have a conversation with a team member in private. The pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy is accessible to people with differing needs and it delivers its services in a safe and effective manner. It obtains its medicines from reputable sources and manages them appropriately so that they are safe for people to use. Its team members identify people taking higher‐risk medicines and provide them with appropriate advice. This helps make sure that these medicines are taken safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use and uses it to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |