Pharmacy context
This pharmacy is located within a parade of shops in Romford. It provides a variety of services including the New Medicine Service (NMS), seasonal flu vaccinations and onsite blood pressure testing. It also prepares medicines in multi-compartment compliance packs for people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services well. And its team members review their mistakes regularly. It has written procedures to help the team work safely. The pharmacy keeps the records it needs to by law. And it has appropriate insurance in place to protect people.
Principle 2. Staff
The pharmacy has enough team members to manage its workload effectively. And team members do the right training for their roles. They receive regular ongoing training to keep their knowledge and skills up to date. Team members have no concerns about providing feedback or raising concerns if needed.
Principle 3. Premises
The pharmacy premises are not suitable for the safe provision of pharmacy services. Large parts of the basement area of the pharmacy are very dirty and in urgent need of repair. The basement is cold, and there are large areas of mould and dampness that present a significant risk to the safe operation of the pharmacy. However, the other areas of the pharmacy are generally maintained adequately and generally kept clean and tidy. The pharmacy has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy generally provides its medicines and services safely. And the team takes the right action in response to safety alerts and recalls ensuring that people get medicines that are fit for purpose. People with different needs can access its services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide a safe and effective service. And it uses this equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.