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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1031348)

Inspection outcome: Standards met

Last inspection: 20/06/2019

Pharmacy context

This is a community pharmacy located in a parade of shops on a main road. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi-compartment compliance packs. It also provides flu and pneumococcal vaccinations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally identifies and manages the risks associated with its services. The pharmacy is good at recording and reviewing any mistakes that happen during the dispensing process. It learns from these to help make the services safer for people to use. It largely keeps all the records it needs by law. And it asks people who use the pharmacy for their views. The pharmacy’s team members understand their role in protecting vulnerable people. They undertake regular training to keep people’s information safe.

Principle 2. Staff

Standards met

The pharmacy team manages the workload within the pharmacy and team members work well together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. 

Principle 3. Premises

Standards met

The premises are clean, secure, and maintained to a level of hygiene appropriate for the pharmacy’s services.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner. It obtains its medicines from reputable sources. And it generally manages them appropriately so that they are safe for people to use. The pharmacy’s team members are helpful and give advice to people about where they can get support. They also make sure people have all the information they need so that they can use their medication safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services.

Pharmacy details

21-23 Clockhouse Lane
Collier Row
ROMFORD
RM53PH
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards