Inspection outcome: Standards met
Last inspection: 20/06/2019
Pharmacy context
The pharmacy is on the High Street in the seaside town of Frinton-on-Sea. It dispenses NHS prescriptions. And it provides Medicines Use Reviews (MURs) and occasional New Medicine Service (NMS) consultations. The pharmacy assembles medication in multi-compartment compliance packs for around 100 people who need help taking their medicines. There is a delivery service on six days a week. Some prescriptions are dispensed using an off-site dispensary. A small number of people use the substance misuse service. The pharmacy administers flu vaccinations during the winter season. People can ask to have their blood pressure tested.
Inspection summary findings
Principle 1. Governance
The pharmacy has safe and effective working practices. It manages its risks appropriately by recording, reviewing and learning from its mistakes. And it keeps people’s private information safe. It regularly asks people for their views and uses their feedback to improve its services. It keeps the records required by law to ensure that medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. They are appropriately trained and have a good understanding about their roles and responsibilities. They routinely make suggestions to improve safety and workflows where appropriate. These ideas are sometimes adopted by other pharmacies. Team members are provided with feedback and have regular appraisals to identify any opportunities for development or learning.
Principle 3. Premises
The pharmacy team keeps the pharmacy secure, clean and tidy.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from reputable suppliers and it stores them properly. The pharmacy identifies and gives advice to people taking high-risk medicines to make sure that they are taken safely. It takes the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use. The team members follow safe practice when assembling compliance packs which help people to take their medication.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for its services and makes sure that it is looked after properly. It uses its equipment to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |