Inspection outcome: Standards met
Last inspection: 28/06/2019
Pharmacy context
The pharmacy is located on a high street in Torquay, a seaside town popular with tourists. It has a large retail area selling health and beauty products. A healthcare area is at the rear of the store. The pharmacy dispenses NHS and private prescriptions. It supplies medicines in multi-compartment compliance aids for people to use both in their own homes and in care homes. It also offers advice on the management of minor illnesses and long-term conditions. The pharmacy also offers flu vaccinations, emergency hormonal contraception, medicines for minor ailments and drug user services.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks well. It reviews its practices to make them safer and more efficient. Team members record their errors and learn from them to stop them happening again. Staff are clear about their roles and responsibilities. They work in a safe and professional way. The pharmacy asks people for their views and acts appropriately on the feedback. It has appropriate insurance for its services. The pharmacy generally keeps up-to-date records as required by the law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff. Team members are well trained for their roles. They keep their skills and knowledge up to date and are supported in their development. Team members suggest and make changes to improve their services. They communicate well with each other.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. But the consultation room is small and is not completely soundproof meaning that private conversations could be overheard.
Principle 4. Services, including medicines management
The pharmacy is accessible and advertises its services well. Medicines are supplied safely and the pharmacy gives additional advice to people receiving high-risk medicines. It makes a record of this additional advice to demonstrate that it has been given. The pharmacy delivers medicines to people safely and keeps appropriate records of this. The pharmacy obtains its medicines from reputable suppliers. They store them securely and regularly check that they are still suitable for supply. The pharmacy generally deals with medicines returned by people appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |