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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1030052)

Inspection outcome: Standards met

Last inspection: 12/04/2023

Pharmacy context

The pharmacy is located in Mullion, Cornwall. It sells over-the-counter medicines and dispenses NHS and private prescriptions. And it delivers medicines to people’s homes. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It also supplies medicines in multi-compartment compliance aids to help people take their medicines at the correct time.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy takes appropriate steps to identify and manage its risks. Team members record any mistakes they make, considering the reasons in depth and learning from them. The pharmacy team then makes the necessary changes to stop mistakes from happening again. Team members carry out tasks following the written procedures that the pharmacy has, which ensures that they work safely. The pharmacy responds appropriately when it receives feedback. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload. Team members are well-trained to deliver their roles and keep their skills up to date by completing regular learning activities. They are confident to suggest and make changes to the way they work to improve their services. The team support each and communicate well.

Principle 3. Premises

Standards met

The pharmacy is a suitable environment for people to receive healthcare services. The pharmacy team utilise the available space well. The pharmacy is clean, tidy and secure.

Principle 4. Services, including medicines management

Standards met

The pharmacy team make sure that people with different needs can access its services. The pharmacy supplies medicines safely to people with appropriate advice to ensure they are used correctly. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. The pharmacy uses its equipment in a way that protects people’s private information.

Pharmacy details


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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards