Boots (1030020)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services safely and effectively. It has suitable systems in place to identify and manage the risks associated with its services. Team members record any mistakes they make and review them to identify the cause. The pharmacy team then makes the necessary changes to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. And these procedures are reviewed and updated regularly. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it generally keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough team members to manage its workload. Team members are well-trained to deliver their roles and keep their skills up to date by completing regular learning activities. They are confident to suggest and make changes to the way they work to improve their services. The team communicates effectively.

Principle 3. Premises

The pharmacy premises are suitable for the services the pharmacy provides to people. The premises are kept clean, tidy and there is ample space for the team to store the pharmacy’s medicinal stock. There is a consultation room to help facilitate private conversations between people who use the pharmacy and a team member.

Principle 4. Services, including medicines management

The pharmacy team ensure that people with different needs can access its various services. The pharmacy supplies medicines to people with appropriate advice to make sure they use them properly. Team members take steps to identify people prescribed high-risk medicines and ensure that they are given additional information. The pharmacy obtains it medicines from reputable suppliers. It stores them safely and makes regular checks to ensure that they are suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately. 

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.