Boots (1029759)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with its services to ensure it keeps people safe. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They complete regular checks and make improvements to services. And they make changes to prevent mistakes from happening again. Pharmacy team members generally keep the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise. They complete training, so they know how to protect vulnerable people and keeps people’s private information secure. But could do more to make sure they obtain people's consent before sending their prescription details to the company’s hub​ .

Principle 2. Staff

The pharmacy team members complete training for the jobs they do. And they do some ongoing learning to help them keep their skills and knowledge up to date. They are comfortable providing feedback to their manager and receive formal feedback about their own performance. Team members have opportunities to discuss issues and there is a procedure in place to report concerns confidentially. The pharmacy enables the team members to act on their own initiative and use their professional judgement to help people who use the pharmacy’s services.

Principle 3. Premises

The premises generally provide a professional environment for people to receive healthcare. The pharmacy does not have a private consultation room, so members of the public cannot always have confidential conversations. And this limits the services which the pharmacy is able to offer.

Principle 4. Services, including medicines management

The pharmacy’s healthcare services are generally well managed and easy for people to access. People receive their medicines safely and the pharmacy gives people taking high-risk medicines extra advice. The pharmacy carries out some checks to ensure medicines are in good condition and suitable to supply. But some medicines are not stored as securely as they could be, and there is a risk of unauthorised access​.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely.