Inspection outcome: Standards met
Last inspection: 09/12/2019
Pharmacy context
This is a traditional community pharmacy located on a row of shops in a busy town centre. NHS dispensing is the main activity, primarily for patients of a nearby medical centre. The pharmacy also has a large retail area, selling a range of over-the-counter medicines, cosmetics, toiletries and other merchandise.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team follow written instructions to help them work safely and effectively. They record things that go wrong so that they can learn from them. And they take action to help them stop the same mistakes from happening again. The pharmacy keeps the records that are needed by law. And staff participate in regular training so that they know how to keep private information safe and to safeguard vulnerable people.
Principle 2. Staff
There are enough staff to safely manage the workload and they receive the training they need for the jobs they do. Members of the team work well together. They do additional training to keep their knowledge up to date, and they ask for help if they need it.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides a suitable environment for healthcare. There is a consultation room that is used to provide more privacy, but it is not in the retail area so people may not always know it is available.
Principle 4. Services, including medicines management
The pharmacy provides a range of services and they are easy to access. It manages them effectively so that people receive appropriate care and get the advice they need. It obtains medicines from licensed suppliers, and the team carries out checks to make sure that the medicines are kept in good condition.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is appropriately maintained so that it is safe to use, and it is used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |