Boots (1029650)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures relevant to its services to help team members provide them safely and effectively. And it is good at updating its written procedures when it changes its ways of working so team members know the right way to complete tasks. It mostly keeps accurate records as required by law. And it keeps people’s private information secure. Team members are good at recording and learning from mistakes. And they have the knowledge and confidence to help support vulnerable people.

Principle 2. Staff

The pharmacy employs team members with the right skills and knowledge to manage the workload safely. And they support each other to complete the workload, including during periods of change. Team members feel confident to suggest ideas to improve ways of working and to raise professional concerns should they need to. The pharmacy supports its team members to learn and to complete their qualification training.

Principle 3. Premises

The pharmacy premises are suitable for the services provided. And they are appropriately clean, secure, and maintained to an adequate standard. There is a large, bright consultation room where people access services and have confidential conversations with team members.

Principle 4. Services, including medicines management

The pharmacy provides a range of services to help support people living in the local community and in care homes. It manages and delivers these services safely. And it has suitable systems in place, so people receive their medicines when they need them. The pharmacy obtains, stores, and manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. And it uses its facilities and equipment to suitably protect people’s private information.