Boots (1029344)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages the risks associated with its services well. New services are risk-assessed in advance so they can be introduced safely. The pharmacy’s team members understand their roles and work within these. They generally follow the company’s procedures. The pharmacy makes the records it needs to by law and these are largely accurate. The team members keep people’s personal information safe. And they understand their role in making sure vulnerable people are protected. They learn from their mistakes and make improvements to prevent similar events happening again. But the reasons why some mistakes are happening isn’t recorded so the pharmacy may be missing opportunities to learn and improve from these.

Principle 2. Staff

The pharmacy has enough, suitably trained staff to provide its services safely. It reviews its staffing needs when new services are planned so it can deliver these services effectively. It supports the training and development of its staff well, through regular training updates and set-aside training time at work. And by enabling its staff to develop their pharmacy careers. Pharmacy staff have appropriate support in place should they need to raise any concerns about the pharmacy. And pharmacy professionals can exercise their professional judgement to act in the best interests of people using the pharmacy’s services.

Principle 3. Premises

The pharmacy’s premises are adequate for the services it provides though the storage space for medicines is somewhat cramped. The consultation room provides a private space for people to have conversations about healthcare matters. And the pharmacy has systems to report any maintenance issues. 

Principle 4. Services, including medicines management

The pharmacy team works together to make sure the pharmacy’s services are safe. It introduces new services in a planned way and its services are accessible to people. The team checks its medicines regularly to make sure they are in-date. And it acts on safety alerts about medicines to make sure its stock is fit for purpose. Members of the pharmacy team know about the checks they should make when supplying medicines which are higher-risk so people get the right advice about their medicines. But it doesn’t always make these checks when supplying medicines to people who have their medicines delivered. So, it may be missing opportunities to provide people with advice about their medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. It checks its equipment regularly to make sure it is safe and working correctly.