Inspection outcome: Standards met
Last inspection: 21/11/2019
Pharmacy context
This community pharmacy is on a busy high street in the centre of the town. It offers the usual range of pharmacy services including dispensing NHS and private prescriptions and selling medicines to people over the counter. It provides Medicines Use Reviews (MURs) and New Medicine Service (NMS) checks. It administers seasonal flu vaccinations under both private and NHS patient group directions (PGDs). Some people are provided their medicines in multi-compartment compliance packs to help them manage their medicines. The pharmacy operates a needle exchange scheme. And some people receive medicines as part of a substance misuse service. The pharmacy delivers some prescriptions to people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services well. Its team members understand their roles and work within these. The pharmacy makes the records it needs to by law and these are largely accurate. The team members keep people’s personal information safe. And they understand their role in making sure vulnerable people are protected. They learn from their mistakes and make improvements to prevent similar events happening again. But the reasons why some mistakes are happening isn’t recorded so the pharmacy may be missing opportunities to learn and improve from these.
Principle 2. Staff
The pharmacy has enough, suitably trained staff to provide its services safely. Its team members are given good support to help keep their skills and knowledge up to date. They also have opportunities to develop their pharmacy and management careers. They share and can implement ideas to make the pharmacy safer and more efficient. And they learn from mistakes in an open and honest way. The team members have appropriate support in place should they need to raise any concerns about the pharmacy.
Principle 3. Premises
The pharmacy’s premises are suitable for the services it offers, and they are adequately maintained. The pharmacy has a consultation room which offers people more privacy for services and sensitive conversations.
Principle 4. Services, including medicines management
The pharmacy team works together in an organised way to make sure the pharmacy’s services are safe and are generally accessible to people. Members of the pharmacy team know about the checks they should make when supplying medicines which are higher-risk so people get the right advice about their medicines. But information about blood tests is not always recorded which makes it harder for the pharmacy to demonstrate these checks are always made. The team checks its medicines regularly to make sure they are in-date. It could do more to make sure medicines which are no longer suitable for dispensing are removed from its shelves.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities to provide its services safely, and it maintains them properly.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |