Boots (1029270)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team work to professional standards and usually identify and manage risks effectively. They are clear about their own roles and responsibilities. They log any mistakes they make during the pharmacy processes. And they learn from these to avoid problems being repeated. The pharmacy keeps its records up to date to show that it is providing its services safely and legally. It manages and protects people’s personal information well and it tells people how their private information will be used. The team members have a good understanding of how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

There are enough, well-trained staff to provide the services required. They work well as a team and are flexible in the tasks they perform. The team members complete suitable qualifications and try to keep up to date with ongoing training. The pharmacy shares feedback with its team members so they can develop in their roles and make improvements to the pharmacy’s services.

Principle 3. Premises

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe and effective. It gets its medicines from reputable sources it manages them well. Pharmacy team members are helpful and give advice to people about where they can get other support. The pharmacy takes the right action in response to safety alerts, to make sure that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.