Boots (1029168)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks in a satisfactory manner. Members of the pharmacy team understand how to protect the welfare of vulnerable people. The pharmacy team members largely monitor the safety of their services by recording their mistakes and learning from them. But they don’t always record enough detail. This makes it harder for them to spot patterns and help prevent the same things happening again.

Principle 2. Staff

Pharmacy team members understand their roles and responsibilities. They are suitably trained for their roles. And the company provides them with resources to keep their skills and knowledge up to date. Overall, the pharmacy has adequate numbers of staff to manage its workload. But it doesn’t always have contingency arrangements to cover unplanned absence. And staff sometimes struggle to complete ongoing training at work. So, they may not benefit fully from the training resources available to them.

Principle 3. Premises

The pharmacy's premises provide an appropriate environment for the delivery of healthcare services. The pharmacy is secure with a private area for conversations and services to take place.

Principle 4. Services, including medicines management

The pharmacy has extended opening hours and provides people with easy access to its services. The pharmacy’s services are largely delivered in a safe manner. Team members routinely identify people receiving higher-risk medicines. They ask relevant questions and record this information. This helps to show that people are provided with the right advice to take their medicines safely. The pharmacy obtains its medicines from reputable sources. It stores and generally manages its medicines appropriately. But team members don’t always provide medicines leaflets when they supply compliance aids. This means that people may not have all the information they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. Its equipment is clean and well maintained.