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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1028595)

Inspection outcome: Standards met

Last inspection: 19/06/2019

Pharmacy context

This is a community pharmacy located in a shopping area in the centre of Bristol. A range of people use the pharmacy’s services. The pharmacy dispenses NHS as well as private prescriptions. It offers a range of services such as Medicines Use Reviews (MURs), the New Medicines Service (NMS), seasonal flu vaccinations, malaria prophylaxis as well as travel vaccinations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages most risks effectively. Members of the pharmacy team monitor the safety of their services by recording mistakes and learning from these. They understand how they can protect the welfare of vulnerable people. And, in general, the pharmacy maintains most of its records in accordance with the law. 

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. They keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

Standards met

The pharmacy's premises provide a professional environment to deliver its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy obtains medicines from reputable sources, but it doesn’t always make sure that they are safe to use. It stores some medicines in poorly labelled containers. This makes it harder for the team to check the expiry date, assess the stability or take any necessary action if the medicine is recalled. The pharmacy provides its services safely and effectively. Team members highlight prescriptions that require extra advice and they take extra care with high-risk medicines. This helps ensure that people can take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities to provide its services safely.

Pharmacy details

59 Broadmead

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards