Bolton Pharmacy (9011940)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe. It keeps people's private information safe and the pharmacists complete training, so they know how to protect children and vulnerable adults. The pharmacy has some written procedures explaining how it operates. But these are not embedded in practice so the team members may not always complete tasks in the right way. The team generally completes the records that it needs to by law. But records sometimes contain inaccuracies, which could cause confusion if queries arise and makes audit more difficult. And the team does not always record its mistakes, so team members may be missing out on additional learning opportunities.

Principle 2. Staff

The pharmacy has enough staff to manage its current workload. It reviews its staffing profile and recruits new team members according to business needs. The pharmacy team members receive appropriate training, and they discuss issues informally. 

Principle 3. Premises

The pharmacy generally provides a professional environment for the provision of healthcare services. The pharmacy’s website has useful information about the pharmacy and its services.

Principle 4. Services, including medicines management

The pharmacy offers a small range of healthcare services, which are generally well managed and easy for people to access. It gets its medicines from licensed suppliers and the team generally manages them safely. Team members carry out some checks to ensure medicines are in suitable condition to supply. But the pharmacy does not have an effective system for managing safety alerts and medicine recalls, which could mean it does not always deal with these promptly. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. Equipment is appropriately monitored and maintained so that it is safe to use.