Pharmacy context
The pharmacy is situated next door to a car garage workshop, in a residential area of Bodelwyddan, Rhyl. The pharmacy premises are generally accessible for people, who are mostly served at the entrance or via a window hatch opening, due to limited space in the retail area. The pharmacy sells a range of over-the-counter medicines and dispenses both private and NHS prescriptions. And it supplies medication in multi-compartment compliance aids for some people, to help them take the medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services. It has written procedures in place for its services. But team members have not read them, so they may not fully understand their roles and responsibilities. They record some things that go wrong, so that they can learn from them. But they do not always record or review all their mistakes, so they may miss some opportunities to improve. The pharmacy has taken some steps to protect people’s information. But assembled prescriptions are stored in the retail area which means confidential information may sometimes be seen.
Principle 2. Staff
The pharmacy generally has enough staff to manage its workload safely. And the team members are comfortable providing feedback to the pharmacist. The pharmacy enables its team members to act on their own initiative. But they do not have access to ongoing training which limits their ability to improve and develop.
Principle 3. Premises
The pharmacy is generally clean and tidy. But its current layout is inappropriate and there is a risk of unauthorised access to medicines. The pharmacy is not adequately maintained and does not portray the professional image of a healthcare setting.
Principle 4. Services, including medicines management
The pharmacy’s services are easy to access. And they are managed, so people receive their medicines safely. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. The pharmacy sources medicines safely and carries out checks to help make sure that they are kept in good condition and suitable to supply. But expiry date checks are not always recorded. So, there may be an increased risk that out of date medicines could be overlooked.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. It is used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.