Inspection outcome: Standards met
Last inspection: 16/10/2019
Pharmacy context
The pharmacy is Blyth, Northumberland. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs. These help people remember to take their medicines. And it provides NHS services such as flu vaccinations and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and written procedures in place to protect the safety and wellbeing of people using its services. It keeps the records it must have by law and keeps people's private information safe. The team is equipped to help protect the welfare of vulnerable adults and children. The pharmacy team members respond when mistakes happen. And they discuss what happened and act to prevent future mistakes. But the reviews are limited so the team does not have all the information to identify patterns and learn from these.
Principle 2. Staff
The pharmacy team members have the right qualifications and skills for their roles and the services they provide. The team are supported when training. They work together as a team in an open and honest culture. And they are empowered to offer suggestions for the change for the benefit of people that access the pharmacy services.
Principle 3. Premises
The pharmacy is secure when the pharmacy is closed and adequately maintained. It has a sound-proof room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. The pharmacy gets its medicines from reputable suppliers. And it stores and manages these safely. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. The services are generally well managed. But sometimes people do not get all the information they need.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |