Blidworth Pharmacy (1094641)

Inspection summary findings

Principle 1. Governance

The pharmacy has a robust approach to identifying and managing risk, particularly when implementing new services. It encourages people to provide feedback about their experiences. And it uses this feedback to inform effective change. Pharmacy team members act with care to reduce risk following the mistakes they make during the dispensing process. And they keep these actions under review by engaging in regular and comprehensive patient safety reviews. Pharmacy team members are committed to protecting vulnerable people to keep them safe from harm. And they work with other healthcare professionals to support people in taking their medicines safely. Pharmacy team members adequately protect people’s confidential information. And they mostly make the records they need to by law.

Principle 2. Staff

The pharmacy uses continuous processes to review its staffing levels and skill mix to ensure it can safely provide its services. It listens to feedback provided by its team members and uses this feedback to inform positive change. Pharmacy team members are happy in their roles, and they work together well. They clearly show how they apply the knowledge and skills they gain through continual learning to support them in delivering the pharmacy’s services safely. Pharmacy team members engage in meaningful discussions about patient safety, and they act with care by reviewing any changes they make to ensure they remain effective.

Principle 3. Premises

The pharmacy is clean, secure, and maintained to an appropriate standard. People using the pharmacy can speak to a member of the team in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are readily available to people. It obtains its medicines from reputable sources. And it stores its medicines safely and securely. Pharmacy team members demonstrate how they provide person-centred care when delivering the pharmacy’s services. And they provide relevant information when supplying medicines, to help people take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for providing its services. It monitors the equipment to ensure it remains safe to use. Pharmacy team members complete relevant training to ensure they operate the equipment safely. And they use the equipment in a way which protects people’s confidentiality.