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Pharmacy inspections

Inspection reports and learning from inspections

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Blackthorn Pharmacy (1112057)

Inspection outcome: Standards met

Last inspection: 05/03/2020

Pharmacy context

This is a community pharmacy located in a housing estate on the outskirts of Northampton. Most of the activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own homes. Other services that the pharmacy provides includes prescription deliveries to people’s homes, Medicines Use Reviews (MUR) and New Medicine Service (NMS) checks. It also offers​ seasonal flu vaccinations under NHS and private patient group directions (PGDs).

Inspection summary findings

Principle 1. Governance

Standards met

Overall the pharmacy identifies and manages the risks associated with the provision of its services. The pharmacy adequately manages people’s personal information. It knows how to protect vulnerable people. The pharmacy has adequate procedures to learn from its mistakes. But it doesn’t routinely record its review of its near misses so it could be missing opportunities to improve the safety and quality of its services. And the pharmacy could do more to keep its records up to date and accurate.​

Principle 2. Staff

Standards met

The pharmacy’s team members adequately manage the workload within the pharmacy. Team members are able to share ideas to improve how the pharmacy operates and they can raise concerns if needed. The team members receive some support in keeping their skills and knowledge up to date. But this on‐going training is not structured, which could make it harder for them to do this. 

Principle 3. Premises

Standards met

The pharmacy keeps its premises safe. The pharmacy is a small size for the services provided. The lack of space for staff, stock and dispensing increases the risk of something going wrong. The design of the premises makes it more difficult to have a confidential conversation with someone visiting the pharmacy. But the pharmacy team manage the difficulties that the size and design of the premises presents.

Principle 4. Services, including medicines management

Standards met

The pharmacy mainly provides its services safely. The pharmacy gets its medicines and medical devices from reputable sources. Staff understand the actions to take if any medicines or devices are not safe to use to protect people’s health and wellbeing.​ Some stock packs contain medicines from different batches and manufacturers. This could mean the pharmacy is not able to identify all medicines subject to a safety alert. Not routinely documenting date checking means that the pharmacy may not be able to provide assurance that all its stock is fit for purpose. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It maintains its equipment and facilities adequately.

Pharmacy details

Unit 2-3
Blackthorn Local Centre
Blackthorn Bridge Court

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards