Blackstone Pharmacy (1039427)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks. It has the written procedures it needs relevant to its services. Pharmacy team members generally consider the risks of providing services to people. They understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. Team members mostly record and discuss the mistakes they make so that they can learn from them. But they don’t always capture key information or analyse these records, so they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete some appropriate, ad-hoc training to help keep their knowledge and skills up to date. Pharmacy team members feel comfortable raising concerns and discussing ways to improve services.

Principle 3. Premises

The pharmacy is generally clean and properly maintained. It provides a suitable space for the services provided. The pharmacy has a consultation room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy supplies medicines to people safely. It has processes in place to help people manage the risks of taking high-risk medicines. It sources its medicines appropriately. The pharmacy adequately manages its medicines. But team members don’t always fully record when they check the expiry dates of medicines, which increases the risks of sections of stock being missed.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality.