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Pharmacy inspections

Inspection reports and learning from inspections

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Blackheath Standard Pharmacy (1040761)

Inspection outcome: Standards met

Last inspection: 16/09/2020

Pharmacy context

This pharmacy is located on a busy main road. It is surrounded by residential premises and there are two doctor’s surgeries nearby. The pharmacy serves people of all age ranges and receives most of its prescriptions electronically. It provides a range of services including Medicines Use Reviews, the New Medicine Service and the influenza vaccine (seasonal). It provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines. This inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and raise concerns and the pharmacy team have received some training to help protect the welfare of vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. But they don’t always record these mistakes. So, they might be missing opportunities to learn and make the services safer. Although the pharmacy generally keeps the records it needs to by law it could do more to ensure that its responsible pharmacist records are filled in properly. So, that it is easier to identify who the pharmacist is if there was a future query.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services. They work effectively together in a supportive environment and they can raise concerns​. Team members are given ongoing training to keep their knowledge and skills up to date.  

Principle 3. Premises

Standards met

The premises are suitable for the pharmacy’s services and are mostly clean. People can have a conversation with a team member in a private area. But the pharmacy could do more to make sure that it keeps its dispensary and storage rooms clean and tidy.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally provides its services safely and people with some additional needs can access the pharmacy’s services. The pharmacy orders its medicines from reputable sources. But it does not always store its medicines in properly labelled containers. This could increase the chance of supplying date-expired medicines and make it harder for the pharmacy to respond appropriately to safety alerts. 

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the equipment and facilities it needs to provide the services safely. But it could do more to ensure that its fridge is appropriately maintained.

Pharmacy details

182 Westcombe Hill

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards