Blackheath Standard Pharmacy (1040761)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and raise concerns and the pharmacy team have received some training to help protect the welfare of vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. But they don’t always record these mistakes. So, they might be missing opportunities to learn and make the services safer. Although the pharmacy generally keeps the records it needs to by law it could do more to ensure that its responsible pharmacist records are filled in properly. So, that it is easier to identify who the pharmacist is if there was a future query.

Principle 2. Staff

The pharmacy has enough team members to provide its services. They work effectively together in a supportive environment and they can raise concerns​. Team members are given ongoing training to keep their knowledge and skills up to date.  

Principle 3. Premises

The premises are suitable for the pharmacy’s services and are mostly clean. People can have a conversation with a team member in a private area. But the pharmacy could do more to make sure that it keeps its dispensary and storage rooms clean and tidy.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely and people with some additional needs can access the pharmacy’s services. The pharmacy orders its medicines from reputable sources. But it does not always store its medicines in properly labelled containers. This could increase the chance of supplying date-expired medicines and make it harder for the pharmacy to respond appropriately to safety alerts. 

Principle 5. Equipment and facilities

The pharmacy generally has the equipment and facilities it needs to provide the services safely. But it could do more to ensure that its fridge is appropriately maintained.