Inspection outcome: Standards met
Last inspection: 14/08/2023
Pharmacy context
This is a newly opened community pharmacy in the town of Blackburn, West Lothian. Its main services include dispensing of NHS prescriptions, and it dispenses medicines in multi-compartment compliance packs to help people take their medicines properly. Team members advise on minor ailments and medicines use. And they deliver the NHS Pharmacy First and Pharmacy First Plus Services.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages the risks associated with the services it provides for people. Its complete set of written procedures help the team carry out tasks consistently and safely. Team members record and learn from the mistakes they make when dispensing. And they keep the records they need to by law. Team members have knowledge and experience to help support vulnerable people.
Principle 2. Staff
The pharmacy has sufficient team members with the right qualifications and knowledge to manage its workload and provide its services. And it reviews its staffing profile following changes in workload to make sure it can operate effectively. Team members complete appropriate training for their roles and keep their skills up to date. They work well together and communicate effectively. And they are comfortable providing feedback and raising concerns should they need to
Principle 3. Premises
The pharmacy premises are suitable for the services it provides and are generally appropriately maintained. It has two consultation rooms where the team can have confidential conversations with people.
Principle 4. Services, including medicines management
The pharmacy offers a range of services that are well managed and easily accessible for people. It receives its medicines from licensed wholesalers and stores them appropriately. The team carries out checks to help ensure medicines are safe to supply to people. But it does not always maintain a record of the checks so it cannot show whether they are always effective.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |