Inspection outcome: Standards met
Last inspection: 16/10/2019
Pharmacy context
This community pharmacy is part of a family run chain of independent pharmacies. It is in a residential area opposite a busy GP surgery. It sells a range of over-the-counter medicines and dispenses prescriptions. And it offers a prescription delivery service and supplies medicines in multi-compartment compliance packs to a small number of people who need assistance in managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions to help make sure its services are safe. And members of the pharmacy team generally follow safe practices. They keep records required by law to ensure medicines are supplied safely and legally. They keep people’s private information securely and understand how they can help protect vulnerable people. And they record some of the mistakes they make during the dispensing process. But the lack of detail or ability to review some of this information may mean they miss opportunities to learn and improve from these events.
Principle 2. Staff
The pharmacy's staffing levels are just about enough to manage the current workload. Members of the pharmacy team work well together and they are supported with on-going training to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are safe, secure and adequately maintained. And people visiting the pharmacy can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately and people with a range of needs can access its services. It obtains its medicines from reputable suppliers and manages them appropriately. And it takes the right action in response to safety alerts, so that people are supplied with medicines and medical devices that are fit for purpose. Members of the pharmacy team are aware of higher-risk medicines and they take the opportunity to provide advice when these are collected, to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. And its equipment is adequately maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |