Inspection outcome: Standards met
Last inspection: 27/06/2022
Pharmacy context
This community pharmacy is part of a family-run chain of independent pharmacies. It is in a row of shops in a residential area of Sydenham. It sells a range of over-the-medicines and dispenses prescriptions. It offers a prescription delivery service and supplies medicines in multi-compartment compliance packs to a small number of people in the community who need assistance in managing their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risk associated with its services. It keeps the records it needs to by law. And it has some procedures to learn from its mistakes. But it doesn’t always record its mistakes so it might miss opportunities to improve its ways of working. Members of the pharmacy team protect people’s personal information appropriately and they know about their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy’s staffing levels are just about enough to manage the current workload. Members of the pharmacy team work well together, and they are supported with some resources to help keep their skills and knowledge up to date. And they share a good rapport with people using the pharmacy
Principle 3. Premises
The pharmacy’s premises are secure and they are adequate for the services it provides. People can have a conversation with a team member in a private space if required.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately and people with different needs can access its services. It obtains its medicines from reputable sources and manages them appropriately. And it generally takes the right action in response to safety alerts and recalls so that people get medicines and medical devices that are safe to use. Members of the pharmacy team know about higher-risk medicines, and they take the opportunity to provide appropriate advice when these are collected, to further protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |