Inspection outcome: Standards met
Last inspection: 13/06/2019
Pharmacy context
This community pharmacy is in the residential area of Birdwell in Barnsley, South Yorkshire. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It provides other services including vaccinations, medicines use reviews, new medicine service and minor ailments service. It also provides supervised consumption to people on drug misuse treatment. And it supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and procedures, so the pharmacy team can manage the risks to its services. The pharmacy advertises how people can provide feedback and raise concerns. And the pharmacy team members can show how they have used the feedback to improve its services. The pharmacy generally keeps people’s private information safe. It has robust processes available to its pharmacy team members, to help protect the welfare of vulnerable people. And they know what to do if they have a safeguarding concern. They record some of the errors that happen with dispensing. And they discuss their learning. But they do not always record why errors have happened. And so, they may miss some learning opportunities. Some of the records it must keep by law, are incomplete.
Principle 2. Staff
The pharmacy employs people with the right skills and qualifications to undertake the tasks within their roles. The pharmacy has a robust process for its team members to raise professional concerns. The pharmacy supports its team members to complete training. And this helps them improve their knowledge and skills. They tailor their training to their own needs. But the pharmacy does not have a regular training plan for its team members. And so, they may miss out on learning opportunities.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is accessible to people and it provides services to support people's health needs. The pharmacy has robust procedures for dispensing medicines into multi-compartmental compliance packs. And pharmacy team members follow these. They provide information with these packs to help people know when to take their medicines and to identify what they look like. But they don't always get signatures to confirm receipt, when they make deliveries to people's homes. So, it may be difficult to resolve queries or identify mistakes. The pharmacy sources its medicines from licenced suppliers. And it stores and manages it medicines appropriately.
Principle 5. Equipment and facilities
The equipment and facilities the pharmacy uses in the delivery of services are clean, safe and protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |