Inspection outcome: Standards met
Last inspection: 23/05/2019
Pharmacy context
This small Lloyds pharmacy is situated in Gateshead, Tyne & Wear. It dispenses NHS and private prescriptions sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations, Emergency Hormonal Contraception (EHC) and a minor ailments scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks to its services. But sometimes changes made following a dispensing incident are not maintained. This may mean that the same or a similar mistake happens again. The pharmacy has up-to-date procedures for pharmacy team members to follow. And it has systems for people using its services to feedback their views. The pharmacy keeps the records it needs to by law. And the pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy team are knowledgeable and skilled. The pharmacy team members keep their skills up to date through regular training. And they work well together in an open and honest environment. The pharmacy provides regular feedback to team members about their performance and helps to identify any training needs. They are confident in providing feedback and show how this feedback improves service delivery. Pharmacy professionals are not put under undue pressure to meet targets.
Principle 3. Premises
The pharmacy’s premises are suitable to provide its services safely. The pharmacy’s team members appropriately manages the available space. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy may not always record advice given to people who get higher-risk medicines. So, it may not be able to refer to this information in the future if it needs to. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. It adequately sources and manages its medicines, so they are safe for people to use.
Principle 5. Equipment and facilities
Equipment required for the delivery of pharmacy services is readily available, stored appropriately and used in a way that protects the privacy and dignity of patients.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |