Inspection outcome: Standards met
Last inspection: 02/09/2024
Pharmacy context
This is a community pharmacy located inside a GP surgery in Hemel Hempstead, Hertfordshire. The pharmacy is open for 100-hours every week. The pharmacy dispenses NHS and private prescriptions and sells a limited range of over-the-counter medicines. It offers the New Medicine Service (NMS), a local delivery service, blood pressure testing and Pharmacy First. And the pharmacy provides many people’s medicines inside multi-compartment compliance packs if they find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. Members of the pharmacy team regularly monitor the safety of their services by recording their mistakes and learning from them. And the pharmacy suitably protects people’s confidential information. It also largely maintains its records as it should.
Principle 2. Staff
The pharmacy’s team members have a range of skills, and experience. They are suitably trained or now undertaking the appropriate training. And they are knowledgeable about the medicines they sell. But the pharmacy delivers ongoing training in an unstructured way. This could affect how well the team conduct tasks and adapt to change with new situations.
Principle 3. Premises
The pharmacy premises provide an adequate environment to provide healthcare. The pharmacy is secure and presented appropriately. And it has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. The pharmacy keeps appropriate records to verify how its services are being run. And the pharmacist regularly carries out interventions. This helps ensure people receive and take their medicines correctly. But the pharmacy’s team members are not documenting any details to help verify that people with higher-risk medicines are provided with the right advice to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate range of equipment and facilities it needs to provide its services safely. Its team members keep the equipment clean and use them in a way which helps keep people’s confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |