Inspection outcome: Standards met
Last inspection: 29/04/2024
Pharmacy context
This is a community pharmacy on a busy parade of shops in Harrow, London and serves a diverse community. The pharmacy dispenses NHS and private prescriptions. It offers the New Medicine Service (NMS), local deliveries, seasonal flu, COVID-19, and travel vaccinations. And it provides several people’s medicines inside multi-compartment compliance packs if they find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services in a satisfactory way. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. Team members understand their role in protecting the welfare of vulnerable people. And the pharmacy largely keeps the records it needs to by law.
Principle 2. Staff
The pharmacy provides its services using a team with various levels of experience. Team members are provided with additional resources which helps keep their skills and knowledge up to date. The pharmacy team is up to date with the workload. But just about adequate levels of staff are available to manage this safely. And members of the pharmacy team are under some pressure as a result.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for the delivery of its services. The pharmacy is presented appropriately. And it has a separate space for private conversations and services to take place.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately. Members of the pharmacy team can make appropriate adjustments to ensure people easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. Team members routinely identify people who receive higher-risk medicines, make relevant checks, and record the details. This helps ensure people are provided with appropriate advice when these medicines are supplied. And it largely keeps the appropriate records to verify how its services are being run. But the pharmacy could do more to ensure some of its services are administered in accordance with set protocols.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And team members use them appropriately to keep people’s confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |