Bellevue Pharmacy (1117032)

Inspection summary findings

Principle 1. Governance

The pharmacy is generally managing the risks associated with its services. It maintains all its records required by law. Its team members understand how they can help to protect vulnerable people.  And it has procedures in place to ensure people's private information is protected. But, the pharmacy's written procedures have not been recently reviewed and they do not set out clearly the roles and responsibilities of its team members. This may mean that team members are not always sure about their role or how to undertake certain tasks safely.

Principle 2. Staff

Members of the pharmacy team have the appropriate skills and qualifications for their roles. And they are supportive of each other and work well together. They are supported by the superintendent pharmacist and undertake ongoing training. This helps them keep their knowledge and skills up to date.

Principle 3. Premises

The premises are secure and adequate for the provision of pharmacy services.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely and effectively. The pharmacy obtains its medicines and medical devices from reputable sources. It stores them in accordance with legal requirements and at the appropriate temperature. But some people who receive higher-risk medicines may not be getting all the information they need to take their medicines safely. And the pharmacy has not kept recent records of what it has done in response to safety recalls, making it harder for the pharmacy to show that it always takes the right action to protect people's health and wellbeing. 

Principle 5. Equipment and facilities

The pharmacy generally has the equipment and facilities it needs to provide its services safely.