Inspection outcome: Standards not all met
Last inspection: 29/05/2025
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Improvement action plan
Pharmacy context
This community pharmacy is located on a high street in the town centre of Hitchin, Hertfordshire. It dispenses NHS and private prescriptions. And it dispenses prescriptions for some care homes and sheltered housing in the local area. Some people’s prescriptions are dispensed into multi-compartment compliance packs to help them take their medicines safely. It sells medicines over the counter. And it offers some NHS services such as Pharmacy First and the New Medicines service. The pharmacy offers a prescription delivery service to some people in the local area.
This was a full routine inspection of the pharmacy. The pharmacy was last inspected in September 2015 under the previous ownership. The pharmacy has been under new ownership since March 2025.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.