Inspection outcome: Standards met
Last inspection: 22/07/2025
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Pharmacy context
This community pharmacy is located on a high street in the town centre of Hitchin, Hertfordshire. It dispenses NHS and private prescriptions. And it dispenses prescriptions for some care homes and sheltered housing in the local area. Some people’s prescriptions are dispensed into multi-compartment compliance packs to help them take their medicines safely. It sells medicines over the counter. And it offers some NHS services such as Pharmacy First and the New Medicines service. The pharmacy offers a prescription delivery service to some people in the local area.
This was a reinspection following an inspection in May 2025 where the pharmacy did not meet Standards 1.1 and 4.3. This reinspection focused on those standards which had previously not been met. Since the last inspection, the pharmacy has updated its standard operating procedures (SOPs) and team members have read the SOPs relevant to their role. The pharmacy now stores its medicines securely as required.
Inspection summary findings
Principle 1. Governance
Principle 4. Services, including medicines management
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |