Inspection outcome: Standards met
Last inspection: 02/12/2021
Pharmacy context
The pharmacy is on a high street in Norton-on-Derwent near Malton. Pharmacy team members dispense NHS prescriptions and sell a range of over‐the‐counter medicines. They offer services including the NHS New Medicines Service (NMS) and seasonal flu vaccinations. They provide medicines to people in multi‐compartment compliance packs. And they deliver medicines to people’s homes. The pharmacy provides a substance misuse service. The inspection was completed during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has appropriate procedures in place to help manage the risks in the pharmacy. And it keeps the records required by law. Pharmacy team members record the mistakes they make during dispensing. They suitably discuss and reflect on these mistakes and make changes to help prevent similar mistakes from happening again. They understand their responsibilities in protecting people’s private information and they keep this information safe. Pharmacy team members know how to help protect the welfare of children and vulnerable adults.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They regularly complete ongoing training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel empowered to share ideas and make suggestions. And the pharmacy responds by making changes to help improve its services.
Principle 3. Premises
The pharmacy is clean and well maintained. It provides a suitable space for the services provided. And it has suitable facilities so people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people. And it provides its services safely and effectively. Pharmacy team members use technology well to improve ways of working. The pharmacy sources and stores its medicines appropriately. And it manages its medicines effectively. The pharmacy helps some people to take their medicines correctly by providing them in compliance packs. But pharmacy team members don’t regularly provide these people with necessary written information about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |