Inspection outcome: Standards met
Last inspection: 13/06/2019
Pharmacy context
A community pharmacy set in a small row of shops serving the Balham area in the London borough of Wandsworth. The pharmacy opens six days a week. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It provides winter influenza (flu) vaccinations and multi-compartment compliance packs to help people take their medicines. And it delivers medicines to people who can’t attend its premises in person.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards and identify and manage risks appropriately. The pharmacy continually monitors the safety of its services to protect people and further improve patient safety. Its team members log and review the mistakes they make. So, they can learn from these and act to avoid problems being repeated. The pharmacy has appropriate insurance to protect people if things do go wrong. It generally keeps all the records it needs to by law. The pharmacy’s team members act upon people’s feedback. They generally keep people’s private information safe. And they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide safe and effective care. Staff work effectively together as a team and have a work culture of openness, honesty and learning. They receive set aside time to train and to keep their skills and knowledge up to date. And they learn from their own and other people’s mistakes. The pharmacy encourages its team members to give feedback. And its staff know how to raise a concern if they have one. The pharmacy’s team members can exercise their professional judgement and the quality of care they provide is not compromised in order for them to meet targets.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective. And its services are accessible to most people. The pharmacy delivers prescription medicines safely to people’s homes and keeps records to show that it has delivered the right things to the right people. It gets its medicines from reputable sources and it generally stores them appropriately and securely. And it disposes of people’s waste medicines safely too. Members of the pharmacy team are helpful. They check stocks of medicines regularly to make sure they are in-date and fit for purpose. But they could do more to make sure people have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |