Pharmacy context
The pharmacy is in the suburbs of Batley town centre. It is open 100 hours per week over seven days. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including seasonal flu vaccinations and emergency contraception. The pharmacy provides medicines to people in multi-compartment compliance packs. And it delivers medicines to people’s homes. It provides a substance misuse service, including supervised consumption and needle exchange. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed. The pharmacy was inspected during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has relevant procedures to identify and manage risks to its services. It protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. They regularly record and discuss mistakes that happen when dispensing. And they make changes to help reduce the risks.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They regularly complete training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions. And the pharmacy responds by making changes to help improve its services.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And it has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines appropriately. And it mostly stores and manages its medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available for its services, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |