Inspection outcome: Standards met
Last inspection: 19/08/2020
Pharmacy context
This is a small pharmacy on a busy road near Southampton city centre. It serves the local population which includes many students. It dispenses prescriptions, sells over-the-counter medicines and provides health-related advice. The pharmacy also offers services for people who have become dependent upon drugs. And it delivers some medicines in multi-compartment compliance aids for people who have difficulty managing their medicines or who are living in local care homes. The inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately reviews the safety of its services to protect people and improve patient safety. It carries out appropriate safety checks and cleaning routines to help make sure it is as safe from the coronavirus as possible. The pharmacy's team members can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately, especially those related to the virus. They understand their role in protecting vulnerable people, and they keep people’s private information safe. The pharmacy has appropriate insurance to protect people if things do go wrong. It keeps all of the records it needs to. But some of its records don’t contain enough detail to show that team members learn from their mistakes.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely, they support one another and work well together. Team members are generally well trained and carry out their tasks effectively. But some of them need to complete additional training to carry out the work they are doing.
Principle 3. Premises
The pharmacy’s premises provide a satisfactory environment for people to receive its services. It has made sensible adjustments to help keep people safe during the pandemic. It keeps them suitably clean and secure so that people can safely use its services.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, so that people with a range of needs can access them safely. The pharmacy sources, stores and manages its medicines safely, and so makes sure that the medicines it supplies are fit for purpose and people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines and carries out most of the checks it should.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment for the range of services it provides. It takes sensible precautions so that people can safely use its facilities when accessing its services. It also uses its facilities and equipment appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |