Inspection outcome: Standards met
Last inspection: 06/07/2022
Pharmacy context
The pharmacy is located on a parade of shops in a largely residential area near Barnehurst train station. It provides a range of services, including the New Medicine Service and the flu vaccination service (seasonal). And it supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. Team members take appropriate action to ensure that vulnerable people are safeguarded. They record and regularly review mistakes that happen during the dispensing process. And the pharmacy uses this information to help make its services safer and reduce any future risk. The pharmacy protects people’s personal information well. And people can feedback about the pharmacy’s services. And the pharmacy largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. Team members can raise concerns to do with the pharmacy or other issues affecting people’s safety.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. And people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. It dispenses medicines into multi-compartment compliance packs safely. But the pharmacy does not always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |