Inspection outcome: Standards met
Last inspection: 17/11/2022
Pharmacy context
This is a busy NHS community pharmacy set next door to a health centre on the outskirts of Earlsfield and Wandsworth. The pharmacy opens six days a week. It sells over-the-counter medicines. It dispenses people’s prescriptions. And it delivers medicines to people who can’t attend its premises in person. The pharmacy supplies multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. It delivers the Community Pharmacist Consultation Scheme (CPCS) to help people who have a minor illness or need an urgent supply of a medicine. It provides a substance misuse treatment service. And people can get their flu vaccination (jab) and have their blood pressure (BP) checked at the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages its risks. It has written instructions to help its team members work safely. It mostly keeps the records it needs to by law. It has appropriate insurance to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. They understand their role in protecting vulnerable people. And they review and talk to each other about the mistakes they make. So, they can learn from them and try to stop the same sort of things happening again.
Principle 2. Staff
The pharmacy generally has enough people in its team to deliver safe and effective care. But its team sometimes doesn’t get time to do all the things it’s expected to do. Members of the pharmacy team do the right training for their roles. They work well together and make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy and its services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate and a secure environment to deliver it services from. And people can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access easily. Its working practices are generally safe and effective. And its team is friendly and helpful. Members of the pharmacy team mostly dispose of people’s unwanted medicines properly. And they generally carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose. The pharmacy delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources. And it stores most of them appropriately and securely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And it mostly uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |