Inspection outcome: Standards met
Last inspection: 13/03/2024
Pharmacy context
This is an independently owned pharmacy near Raynes Park railway station in southwest London. It is open late into the evenings, including Sundays. It dispenses people's prescriptions, sells over-the-counter medicines and offers health advice. It dispenses some medicines in multi-compartment compliance aids to help people who find it difficult to manage their medicines. And it offers the Pharmacy First service
Inspection summary findings
Principle 1. Governance
The pharmacy provides its team members with adequate written instructions on how to carry out their tasks safely and effectively. It keeps all the records that it needs to, but it doesn’t check them as often as it should. It has a clear understanding of what people say about it. Its team members have an appropriate understanding of their role in helping protect vulnerable people. They manage and protect people’s confidential information satisfactorily. But the pharmacy doesn’t always record the mistakes its team members make, which makes harder for them to learn and avoid repeating the same mistakes.
Principle 2. Staff
The pharmacy has a small but committed team of people who manage the workload safely and effectively. Team members are very well-trained and there was a clear culture of continually improving their knowledge. They work well together and can make suggestions to improve safety where appropriate.
Principle 3. Premises
The pharmacy’s premises present a clean, secure and professional image to people using its services. The premises include a private room which the team uses for some of its services and for private conversations. But behind the scenes the pharmacy doesn’t keep its workspaces sufficiently tidy.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and it makes them easily accessible to people. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. But it doesn’t always keep a suitable record of the checks it makes.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities for the services it provides, and it makes sure that they are adequately maintained. The pharmacy makes sure that the way its team uses those facilities keeps people’s private information suitably protected.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |