Inspection outcome: Standards met
Last inspection: 09/09/2024
Pharmacy context
The pharmacy is an established business which has recently relocated to a new premises, adjacent to a medical practice. The pharmacy dispenses NHS and private prescriptions. It sells medicines over the counter to treat a range of common minor health problems. The pharmacy team offers advice to people about minor illnesses and long-term conditions. The pharmacy offers services including flu vaccinations, the NHS New Medicine Service (NMS) and the Pharmacy First Service. The pharmacy team offers the NHS Hypertension Case Finding Service and a private ear wax removal service. The pharmacy supplies medicines in multi-compartment compliance packs to people who need help to remember when to take them. And it supplies prescribed medicines to the residents of two nearby care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services safely and effectively. It has suitable systems in place to identify and manage the risks associated with its services. Team members record any mistakes they make and review them to identify the cause. The pharmacy team then makes the necessary changes to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. And these procedures are reviewed and updated regularly. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people and take prompt action to raise safeguarding concerns.
Principle 2. Staff
The pharmacy employs enough people to manage its workload. Team members are trained to deliver their roles and keep their skills up to date by completing regular learning activities. They are confident to suggest and make changes to the way they work to improve their services. Team members communicate effectively and support each other well. And they work well together to deliver the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean, well-organised and present a professional image to people. The pharmacy has enough workspace for the team to work effectively. The pharmacy has a suitable consultation room which it uses to provide services to people whilst maintaining their privacy and confidentiality.
Principle 4. Services, including medicines management
The pharmacy supplies medicines to people safely. And it ensures it gives appropriate advice to people to make sure they use medicines correctly. The pharmacy team make sure that people with different needs can access its various services. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |