Balmoral Chemist (1035494)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages most of the risks associated with the provision of its services. Its team members have defined roles and accountability. They manage people’s personal information adequately. And they know how to protect vulnerable people. The pharmacy team doesn’t record all of its near misses. So it could be missing opportunities to improve the safety and quality of its services. 

Principle 2. Staff

The pharmacy team members adequately manage the workload within the pharmacy. They can raise concerns or issues affecting patient safety and there is a work culture of openness and honesty. The pharmacy doesn't have a formal approach to ongoing training, making it harder for the pharmacy to be sure that its team members are keeping their knowledge up to date. ​

Principle 3. Premises

The pharmacy keeps its premises safe, secure and appropriately maintained. It protects people’s confidentiality. The premises are secure from unauthorised access when open and when closed.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely and effectively. Its team members are helpful​ but some people including those who receive higher‐risk medicines may not be getting all the information they need to take their medicines safely. The pharmacy gets its medicines and medical devices from reputable sources. It mainly stores them safely. And it generally takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to provide the services it offers. It adequately maintains the equipment and facilities that it uses.