Inspection outcome: Standards met
Last inspection: 13/09/2024
Pharmacy context
This is a community pharmacy in Balerno village in Midlothian. Its main activity is dispensing NHS prescriptions. And it supplies medicines in multi-compartment compliance packs to some people who need help remembering to take their medicines at the right times. The pharmacy offers a medicines delivery service. And it supplies a range of over-the-counter medicines. The pharmacy team advises on minor ailments and medicines’ use.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks with its services. Pharmacy team members follow written procedures to help them safely carry out tasks. They keep the records they need to by law, and keep people’s private information safe. The team is adequately equipped to manage any safeguarding concerns. Team members record and review details of mistakes they make while dispensing and learn from these to reduce the risk of further mistakes.
Principle 2. Staff
The pharmacy's team members have the necessary qualifications and skills to safely provide the pharmacy's services. They manage their workload well and support each other as they work. They feel comfortable raising concerns, giving feedback and suggesting improvements to provide a more effective service. And the pharmacy has adequate procedures in place to help its team manage the workload in the event of unplanned staff absence.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. And they are clean, secure, and well maintained. The pharmacy has an appropriate sound‐proofed consultation room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy provides a range of services which it makes accessible to people. And it manages its services well to help people look after their health. The pharmacy sources, stores and manages medicines safely. This ensures that the medicines it supplies are fit for purpose. And the pharmacy team provides appropriate advice to people about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably
protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |