Inspection outcome: Standards met
Last inspection: 13/07/2022
Pharmacy context
This is a community pharmacy inside a health centre in the town of Burnley, Lancashire. The pharmacy sells over‐the‐counter medicines, dispenses NHS and private prescriptions. And it delivers medicines for some people to their homes. The pharmacy supplies some people with their medicines in multi‐compartment compliance packs to help them take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has processes in place to help the pharmacy team effectively and safely manage the services it provides to people. Team members appropriately keep the records they need to by law, and they keep people’s private information safe. The team is equipped to manage any safeguarding concerns. Team members discuss and record details of mistakes they make while dispensing. And they regularly review them to help make changes to the way they work to improve patient safety.
Principle 2. Staff
The pharmacy team members have the skills to effectively provide the pharmacy's services. The pharmacy supports its team members in keeping their knowledge and skills up to date. And it supports them to make changes to improve the way the pharmacy operates. Team members feel comfortable in raising professional concerns and giving feedback to the pharmacy's owners.
Principle 3. Premises
The pharmacy keeps its premises clean and secure. The premises are generally suitable for the services the pharmacy provides for people. The pharmacy has a consultation room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy team manages the pharmacy’s services well to help people manage and improve their health. It makes its services easily accessible to people. The pharmacy correctly sources its medicines, and it completes regular checks of its medicines to make sure they are in date. But it doesn't always keep records of the checks it makes to help show it is managing its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment properly to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |