Inspection outcome: Standards met
Last inspection: 22/02/2022
Pharmacy context
This is a community pharmacy located inside a purpose-built health centre in the Quayside area of Gloucester, Gloucestershire. The health centre serves a large cross section of the local population. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter medicines and offers some services such as the New Medicine Service, local deliveries, and blood pressure monitoring. And it supplies people with medicines inside multi-compartment compliance packs if they find it difficult to take them. This inspection was undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has satisfactory processes to identify and manage the risks associated with its services. The pharmacy’s team members protect people’s private information well. They understand how to protect the welfare of vulnerable people. And they handle their mistakes responsibly. But the pharmacy doesn’t always maintain all its records as it should. This could mean that its team may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has an adequate number of staff to help manage its workload. Members of the pharmacy team have completed the required training for their roles. And they keep their skills and knowledge up to date by regularly completing ongoing training.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment to deliver healthcare services. The pharmacy has introduced some measures to help reduce the spread of COVID-19 inside its premises. And it is very clean.
Principle 4. Services, including medicines management
The pharmacy largely provides its services in a safe manner. People can easily use the pharmacy’s services. The team actively look to improve people’s health outcomes. The pharmacy obtains its medicines from reputable sources. It generally manages and stores them appropriately. And it supplies medicines inside multi-compartment compliance packs safely. But the pharmacy doesn't always identify people who receive higher-risk medicines and make the relevant checks. This limits its ability to show that people are provided with appropriate advice when supplying these medicines.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is suitably clean. And its equipment ensures people’s private information is secure.
Pharmacy details
Quayside House
Medical Centre
Quay Street
Gloucester
GL12TZ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |