Inspection outcome: Standards met
Last inspection: 14/05/2021
Pharmacy context
This is a new community pharmacy in a village close to the centre of the city of Gloucester. A wide variety of people use the pharmacy but most are elderly or families with young children. The pharmacy dispenses NHS and private prescriptions and sells over‐the‐counter medicines. It supplies several medicines in multi‐compartment compliance packs to help vulnerable people in their own homes to take their medicines. It also supplies the medicines for the residents of a local nursing home. The inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are generally safe and effective. It has taken action to reduce the risk of transmission of COVID-19. The pharmacy is appropriately insured to protect people if things go wrong. The team members keep people’s private information safe and they know how to protect vulnerable people. The pharmacy mainly keeps the required up‐to‐date records. But the team members could learn more from their mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy team members are encouraged to keep their skills and knowledge up to date. And they are kept informed about changes in advice relating to COVID‐19. The team members work well together and they are comfortable about providing feedback to their manager. He acts on this to improve services at the pharmacy.
Principle 3. Premises
The pharmacy looks professional and is suitable for the services it offers. It is clean, tidy and organised. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy does not signpost its consultation room so people may not know that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
Everyone can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. The pharmacy mainly gets its medicines from appropriate sources and stores them safely. The team members make sure that people only get medicines that are safe. But they do not record what they have done about any medicine they have received a concern about. This may make it difficult if an issue had to be followed up at a later date.
Principle 5. Equipment and facilities
The pharmacy has taken action to reduce the spread of coronavirus with changes to its flow of people and the use of protective screens and equipment. It has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit‐for‐purpose.
Pharmacy details
Unit 2
Longford Local Centre
Horsbere Drive
Gloucester
GL29DH
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |