Inspection outcome: Standards met
Last inspection: 31/07/2019
Pharmacy context
This is a newly opened community pharmacy in a doctor’s surgery. It is situated in residential area of new housing close to the centre of Gloucester. Many of the people visiting the pharmacy are young families. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines and supplies medicines to people in three local nursing homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The team learn from mistakes to prevent them from happening again. They ask customers for their views but do not always act on the negative feedback to improve their service. The pharmacy keeps the up-to-date records it must by law. It is appropriately insured to protect people if things go wrong. The pharmacy team keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy usually has enough staff to manage its workload safely. But, there are periods in the day where the levels are low and this could increase the risks of mistakes. The company provides help when people are on holiday. The team members are encouraged to keep their skills up to date and they do this in work time. The pharmacy team are well supported by their immediate manager. They are comfortable about providing feedback to him to improve services and this is acted on.
Principle 3. Premises
The pharmacy is newly built. It looks professional. But, there could be more work space for its care home services and its services to help vulnerable people in their own homes to take their medicines. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
People can access the services that the pharmacy offers. The services are generally effectively managed to make sure that they are provided safely. But, the procedures for the ordering of prescriptions and, for any medicine changes for people in care homes, could pose a risk of mistakes. The pharmacy team make sure that people have the information they need to use their medicines safely and effectively. The pharmacy generally gets its medicines from appropriate resources. But, some medicines from the company’s warehouse are not tested to recognised standards and this may pose a risk to people. The team make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides.
Pharmacy details
Kingsway Medical Centre
Rudloe Drive
Kingsway
Gloucester
GL22FY
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |