Inspection outcome: Standards met
Last inspection: 19/09/2024
Pharmacy context
This is a community pharmacy in the centre of the market town of Tewkesbury, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It’s team members sell over-the-counter medicines and provide advice. And the pharmacy offers the Pharmacy First Service, the New Medicine Service (NMS), as well as seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy operates safely. The team actively protects the welfare of vulnerable people and ensures that people's confidential information is kept secure. And the pharmacy maintains most of its records in accordance with the law. Members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team have a range of skills and experience. They understand their roles and responsibilities well. Team members have access to some resources so that they can complete ongoing training. But this is not always delivered in a structured way, which may make it harder for them to keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy's premises provide a suitable environment to deliver services from. The pharmacy is professionally presented and secure. And people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy’s services are delivered safely. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. The pharmacy has processes in place to ensure medicines are suitably dispensed and delivered. And team members routinely identify people who receive higher-risk medicines. But they don’t always record any relevant information. This makes it difficult for them to show that people are provided with appropriate advice when they supply these medicines.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is suitably clean. And team members use them appropriately to keep people’s confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |