Inspection outcome: Standards met
Last inspection: 29/10/2024
Pharmacy context
This is a community pharmacy located next to a Medical Centre close to the centre of Gloucester in Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter (OTC) medicines and offers a few services such as seasonal flu vaccinations, local deliveries and Pharmacy First. The pharmacy provides people who require their medicines inside multi-compartment compliance packs if they find it difficult to manage them at home. And the pharmacy supplies medicines to people in residential care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable systems in place to identify and manage the risks associated with its services. Members of the pharmacy team have access to written instructions to help them to work safely. They regularly monitor the safety of their services by recording their mistakes and learning from them. Team members understand how to protect the welfare of vulnerable people and can safeguard people’s confidential information appropriately. But the pharmacy could do more to make sure some of its records contain all the necessary details.
Principle 2. Staff
Members of the pharmacy team are capable and manage the workload well. They have a range of skills and experience, have completed or are undertaking the required training for their roles. And the pharmacy provides them with suitable resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date
Principle 3. Premises
The pharmacy premises present a professional image and provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean. And a separate space is available where people can have confidential conversations with the pharmacy team.
Principle 4. Services, including medicines management
People can easily access the pharmacy's services. The pharmacy obtains its medicines from reputable sources, and it stores as well as manages them appropriately. Team members regularly identify people who receive higher-risk medicines and make the relevant checks, so they can take their medicines safely. But they don’t always record any relevant information. This makes it difficult for them to show that people are provided with appropriate advice when they supply these medicines. And they could do more to ensure people receive all the necessary information about their medicines when they supply multi-compartment compliance packs.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Team members generally keep them clean. And the pharmacy’s equipment is largely used in an appropriate way to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |