Inspection outcome: Standards met
Last inspection: 17/10/2019
Pharmacy context
This is a community pharmacy in the centre of the historic village of Newnham in the Forest of Dean, West Gloucestershire. Most people using the pharmacy are elderly. The pharmacy dispenses NHS and private prescriptions. They also sell over-the counter medicines and several mobility aids. The pharmacy supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines. It also supplies medicines to people in local care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The work areas are tidy and organised. The pharmacy keeps the up-to-date records that it must by law. It is appropriately insured to protect people if things go wrong. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. And, the company provides help when people are on holiday or off sick. The team members are encouraged to keep their skills up to date and they do this in work time. They are well supported by their manager. And, they feel comfortable about providing her with feedback to improve services which is acted on.
Principle 3. Premises
The pharmacy generally looks professional. The consultation room is signposted so it is clear to people that there is somewhere private for them to talk. But, the design of the room means that people cannot sit face-to-face. This may hinder some conversations. Some areas of the pharmacy are suffering with damp. The building is old and may benefit from experienced, professional help in order to tackle the underlying damp problem.
Principle 4. Services, including medicines management
Most people can access the services the pharmacy offers. But, some people with specific mobility needs may have difficulty entering the pharmacy. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information that they need to use their medicines correctly. The pharmacy generally gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |