Inspection outcome: Standards met
Last inspection: 22/09/2023
Pharmacy context
This is a community pharmacy located amongst a few shops in the small town of Nailsworth, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter medicines and provides advice. The pharmacy also offers local deliveries and supplies some people with their medicines inside multi-compartment compliance packs if they find it difficult to take them.
Inspection summary findings
Principle 1. Governance
The pharmacy largely has appropriate systems in place to identify and manage the risks associated with its services. Team members understand their role in protecting the welfare of vulnerable people. And the pharmacy generally keeps the records it needs to by law. Members of the pharmacy team deal with their mistakes responsibly. But they are not always recording all the details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload appropriately. The pharmacy provides its services using a team with different levels of experience. But once trained, they are not provided with any resources to complete ongoing training. This could affect how well their skills and knowledge are kept up to date.
Principle 3. Premises
The pharmacy premises provide an appropriate environment for the delivery of healthcare services. The pharmacy is secure, and it has a suitable space for private conversations.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately. Its team members are helpful and ensure that people with different needs can easily access the pharmacy's services. The pharmacy sources its medicines from reputable suppliers, stores and manages its medicines suitably. And suitably supplies people with their medicines inside multi-compartment compliance packs. But the pharmacy’s team members are not always identifying people who receive higher-risk medicines or making the relevant checks. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has a suitable range of equipment and facilities available. Its equipment is sufficiently clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |