Inspection outcome: Standards met
Last inspection: 17/05/2023
Pharmacy context
This is a community pharmacy in the centre of a small, open air shopping centre in Brentford. The pharmacy provides a range of services including dispensing private and NHS prescriptions. And it has a selection of over‐the-counter medicines and other pharmacy related products for sale. It dispenses medicines into multi-compartment compliance packs for people who have difficulty managing their medicines. And it offers a travel vaccination service. And a blood pressure measuring service.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable written procedures in place to help ensure that its team members work safely. And the team understands and follows them. The pharmacy has insurance to cover its services. And it completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy adequately identifies and manages the risks associated with its services. Team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future.
Principle 2. Staff
The pharmacy team has an appropriate range of skills and experience to support its services. And it manages its workload safely and effectively. Its team members support one another well. And they keep their knowledge up to date. Team members receive sufficient feedback to help them conduct their tasks satisfactorily. The pharmacy listens and responds well to the concerns of its team members, to improve the quality of the pharmacy’s services. But the pharmacy does not always do enough to support its team members through their formal training.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. The pharmacy is tidy and organised. And it is sufficiently clean and secure. But it does not use its storage capacity effectively.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and makes them accessible to people. It supports people with suitable advice and healthcare information. And it ensures that it supplies its medicines with the information that people need to take their medicines properly. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure they are safe to use and protect people’s health and wellbeing. But it does not ensure that all its medicines are packaged, labelled and stored properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's confidential information safe
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |